Senior Systems Engineer
Cleveland, OH 

SUMMARY OF JOB: The Senior Systems Engineer is responsible for administration and operations of enterprise IT infrastructure. This position includes acting in a lead/project-management role for infrastructure projects. The Senior Systems Engineer also acts as a 2nd or 3rd tier support for troubleshooting and resolution of infrastructure issues within the IT department.

• Build, support, maintain and improve all aspects of IT infrastructure between network and application layers including storage, virtualization, servers, Active Directory, messaging, monitoring and patching
• Act as 2nd or 3rd tier internal support for resolution of IT infrastructure issues including coordination of internal and external support teams
• Monitor and report performance of infrastructure against KPIs and take preemptive measures to minimize disruptions and outages
• Identify opportunities and recommend solutions to improve overall infrastructure health, efficiency and cost
• Act as project manager/lead on IT infrastructure projects and improvement initiatives
• Train and mentor Help Desk to diagnose and resolve basic IT infrastructure issues
• Coordinate third-party consultants and vendors in support of projects and operations

• 3-5 years of related IT infrastructure experience along with working knowledge of customer service, networking, security and application topics
• Technical proficiency with hypervisor technologies (Microsoft, VMware, etc.), enterprise storage providers (EMC, NetApp, etc.), Microsoft platforms (Server OS, Active Directory, System Center, Exchange, etc.), terminal server platforms (Citrix, Microsoft)
• Excellent written and verbal communication skills
• Comfortable under high-stress and exhibits poise and focus
• Effective prioritization and project management skills
• Demonstrated analytical and problem solving skills, attention to detail
• Bachelor’s degree in Computer Science, Information Science, a related field or 3-5 years of related experience

To apply please email resumes to Dan German at

Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.